How long for my UK online order to arrive?
STANDARD FREE DELIVERY (3 to 5 days).
Our FREE delivery service is usually a 48 hour dispatch.
Please note, our delivery services will be affected over bank holidays and during sale periods. No deliveries are made on Bank Holiday Monday.
Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. Once your order has been placed, we will send you a confirmation email and you will also receive an email from our delivery company with tracking details once your item has been dispatched.
How long for my International online order to arrive?
We use a trusted courier service for our delivery, please allow our courier service 7 to 10 working days Monday - Friday for delivery. Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will be processed the following day. Once your order has been placed, we will send you a confirmation email and you will also receive an email from our delivery company with tracking details once your item has been dispatched.
What is your online returns exchange | refund policy?
If you are not entirely satisfied with your order or need quick help with any issues concerning your order please contact a member of our customer care team by sending us an email to firstname.lastname@example.org and they can assist you further.
What is your policy on damaged or defective items?
Please know that it is never our intention to send faulty items to our customers. If you received a damaged or defective product, please contact our care team via email: email@example.com. You will need your order number and a photo of the damaged or defective product.
All online payments are processed securely via 'safe checkout' in our online store.
Discounts & Coupons
If you have a discount / coupon code this can be applied in your shopping cart at checkout.If we are running a special offer then you will be provided with the discount code on the shopping cart page or via email where you can enter it into the discount code box provided on the page.
Need More Help?
To contact our customer support team directly please send us an email to: firstname.lastname@example.org we always aim to respond within 24 hours.